Your Questions

Orders & Shipping

What payment methods do you accept?

We accept Visa and MasterCard. You can also choose to pay with PayPal or Apple Pay.
All payments are processed through our secure checkout, all prices are in Singapore Dollars (S$).


How is the shipping cost calculated?

We offer free shipping in Singapore and are prepared to absorb those costs. In the event we need to arrange a redelivery this will incur a cost of up to $20 payable by cash on redelivery. 

International shipping costs are calculated based on weight and location with DHL EXPRESS. These costs are calculated at Checkout.


Do you ship internationally?

Yes, we offer a sliding scale charge for all international shipping through DHL EXPRESS. International orders may be subject to import taxes and customs duties, these fees are the responsibility of the customer. Please refer to your country's applicable duty and tax regulations. 


How long will delivery take?

Please allow 1-4 business days for deliveries within Singapore. Please allow up to 7 business days for international shipping.


What is your return policy?

Please refer to our return policy.


How can I become a Distributor for Akesi?

We would be happy to discuss distribution opportunities, please email us at